Welcome, fellow cosplayer! At Cosplay Magic Store, we want your costume experience to be as magical as the characters you bring to life. While we strive for perfection in every costume we create, we understand that sometimes a return or exchange might be necessary. Our hassle-free policy is designed with the cosplay community in mind!
🎠Our Magical Return Promise
Just like our commitment to your privacy, we’re equally dedicated to making returns and exchanges as smooth as possible. We offer a 15-day return window from the date you receive your items. Your satisfaction is our ultimate quest!
📦 Return & Exchange Process
Contact us within 15 days of receiving your order at [email protected] with your return or exchange request. Use the template below to ensure we have all the magical details we need!
Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not send items back without this authorization.
Carefully pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or the RMA form we provide.
Send your package to our magical headquarters:
Cosplay Magic Store
605 Owagner Lane
Seattle, US 98119
Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Once we receive and inspect your returned items (typically within 5-7 business days), we’ll process your refund or ship your exchange. See below for refund timing details!
✉️ Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Hello Cosplay Magic Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please describe the issue – doesn’t fit, damaged, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product and size)]
I understand and agree to the terms of your return policy.
Thank you,
[Your Name] [Your Email Address]đź’° Refund Information
Once your return is processed and approved, refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Please note that shipping fees are non-refundable unless the return is due to our error.
⚠️ Important Notes & Exceptions
To ensure the magical quality of all our costumes, the following items cannot be returned or exchanged:
- Wigs (for hygiene reasons – all our wigs are final sale)
- Items that have been worn, altered, or damaged after delivery
- Custom-made or personalized costumes
- Items not in their original condition or missing tags
- Clearance or sale items (unless defective)
Based on our website analysis, wigs from our “Wigs” category are specifically excluded from returns due to their intimate nature and hygiene considerations.
đź”® Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead. Exchanges follow the same process as returns outlined above.
âť“ Frequently Asked Questions
What if my item arrives damaged or defective?
Contact us immediately at [email protected] with photos of the damage. We’ll send a replacement right away or process a full refund, including shipping costs.
Can I return international orders?
Yes! We serve the global cosplay community (excluding some parts of Asia and remote areas). International returns follow the same process, but customers are responsible for return shipping costs and any customs fees.
How long does the entire return process take?
From initiation to refund, the process typically takes 2-3 weeks: 5-7 days for us to receive your return, 2-3 days for inspection, and 5-10 days for the refund to process.
Have more questions about returns or exchanges? Our friendly support team is here to help fellow cosplay enthusiasts!
Email: [email protected]
Response Time: 1-2 business days
Thank you for choosing Cosplay Magic Store for your transformation journey. We’re committed to making your experience as magical as the characters you become!