🎭 About Our Products

What types of cosplay costumes do you offer?
We specialize in authentic cosplay designs from popular anime, games, and fantasy worlds! Our collection includes costumes for all ages and genders with categories for Kids, Men, Women, and an extensive selection of wigs to complete your transformation.
Are your costumes officially licensed?
We work with talented designers to create high-quality, authentic-looking costumes that capture the essence of your favorite characters. Each piece is meticulously crafted to meet our quality standards.
Do you offer plus sizes or custom sizing?
Many of our costumes come in multiple sizes. For specific sizing questions or custom requests, please contact our customer service team before ordering at [email protected].

📦 Shipping & Delivery

How long does shipping take?
We offer two magical shipping options:

⚡ Standard Shipping: 10-15 days after shipping via DHL or FedEx ($12.95)
🎁 Free Shipping: 15-25 days after shipping via EMS (free on orders over $50)

Please note: All orders take 1-2 business days to process before shipping as we meticulously check each costume!
Do you ship worldwide?
Yes! We ship to cosplayers around the globe, though we’re unable to deliver to some remote areas and parts of Asia. If you’re unsure about your location, please contact us before ordering.
Will I receive tracking information?
Absolutely! We’ll send you tracking information as soon as your order ships so you can follow your costume’s magical journey to your doorstep.
I have a convention coming up – which shipping should I choose?
For upcoming events, we recommend our ⚡ Standard Shipping option to ensure your costume arrives with time to spare for any final adjustments and practice!

💳 Payments & Pricing

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless you qualify for free shipping on orders over $50.
Do you offer any discounts?
Yes! Use code OEOQDO for an extra 8% OFF your first order and begin your transformation journey with us!

🔄 Returns & Exchanges

What is your return policy?
We want you to love your cosplay transformation! You may return items within 15 days of receiving your order. Items must be unworn and in original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process!
What if my costume arrives damaged or has defects?
We meticulously check each costume before shipping, but if there’s an issue, please contact us immediately at [email protected] with photos of the problem. We’ll make it right!

🔐 Account & Technical Issues

How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions sent to your email.
Can I modify my order after placing it?
Contact us immediately at [email protected] if you need to modify your order. We’ll do our best to help if your order hasn’t entered the processing stage yet.
How do I track my order?
You’ll receive a tracking number via email once your order ships. You can also log into your account on our website to view your order status.
🎯 Our Promise to the Cosplay Community:
We know cosplay isn’t just a hobby – it’s a passion! From the moment you click “order” to the exciting unboxing experience, we’re committed to making your cosplay journey seamless and magical.

Have more questions? Our friendly customer service team is always here to help fellow cosplay enthusiasts!

Email us at: [email protected]

Ready to begin your cosplay journey? Explore our collection today!